For Parents/Guardians/Requestor

1. Place for Conducting Tuition

Tuition will be conducted at your apartment. If the venue is not convenient, do inform us of a suitable alternative in advance so that we can notify the tutor.


2. Customer’s Responsibility

We conduct phone interviews with short-listed tutors and verify scanned copies of their certificates. Nevertheless, it is preferred that you check the tutor’s original certificates on the first lesson.


3. Tuition Fee

  1. Tuition fees are fixed upon confirmation before the first lesson.

  2. The first month's tuition fee will be split equally between the tutor and the agency. For the subsequent months, the tutor will collect the full amount from you. There are no additional agency fees. Thus in effect, the tuition advisory and tutor sourcing services of Alison Tuition Agency are provided to you free of charge.

  3. You will receive an invoice stating payment details within a week after the first lesson has commenced.

  4. The agency fee will be due upon the end of the second week. (2nd lesson for once-a-week assignments, 4th lesson for twice-a-week assignments, 6th lesson for thrice-a-week and so on, based on a 4 weeks month not calendar month.)

4. Change of Tutor

Within the first month of tuition, if there is a change of tutor, we will collect the tuition fee for completed lessons and reimburse the tutor at our discretion.


5. Service Provided

  1. Alison Tuition Agency main service is to provide matching services for students and tutors.

  2. Currently, we accept requests for tuition in Singapore only.

6. Termination of Service

If you cancel the tuition assignment after confirmation, you are liable to pay the agency $50, or 1 lesson worth of tuition fee, whichever is higher. This is to minimize inconvenience to all parties. The penalty may be waived on a case to case basis.

For Tutors

1. Registering as Tutor

  1. Registration is free.

  2. However, all information provided in the form must be accurate and reliable.

  3. You are required to email us your certificates.

  4. You must be 18 years old or above with a minimum GCE 'O' Levels Certificate or equivalent.

  5. We reserve the rights to reject your application.

2. Available Assignments

  1. Alison Tuition Agency will email available assignments to you. 

  2. Currently, we accept tuition assignments from Singapore only.  

  3. You are to inform us if you do not wish to receive any such correspondences and we will remove you from our mailing list upon confirmation.

3. First Lesson

  1. Alison Tuition will arrange for the timing of the tuition lessons and inform you the details.

  2. If you are unable to make it on time, contact Alison Tuition Agency so that we can inform the student.

  3. You are required to bring along your academic certificates and identification documents (e.g identity card, passport) for verification purposes.

4. First Month Tuition Fee

  1. You will be collecting 50% of the tuition fees at the end of the first month as the other 50% is paid to the agency by the requestor.

  2. For subsequent lessons, the requestor will pay you the full tuition fee.

5. Conduct of Tutor

  1. Tutors are expected to have a good attitude, to be responsible and punctual for lessons.

  2. Make it a point to be early for lessons, especially for the first lesson to account for traffic jams and other unforeseen delays.

  3. You are to have a lesson plan and prepare tuition materials before each session.

6. Termination of Service

  1. If you cancel the tuition assignment after confirmation, you are liable to pay the agency $50, or 1 lesson worth of tuition fee, whichever is higher. This is to minimize inconvenience to all parties. The penalty may be waived on a case to case basis.

  2. If you terminate the tuition before completing one month worth of tuition, the tuition fee you will receive is at our discretion and subject to the circumstances for termination.

  3. If the requestor (parent/guardian/student) deem your tuition to be unsatisfactory, we will investigate the case and the tuition fee you will receive is dependent on our findings.
     

For Parents and Tutors

In the event of any disputes occuring within 4 weeks of the start of assignment, we will do our very best to seek a fair resolution between all parties. Our Terms and Conditions are subjected to revision and upon confirmation of assignment, you are deemed to have accepted any revised terms.

As we are a registered business, we reserve the right to take legal action against violation of our Terms and Conditions.

 

 

Note: "We" stated above refers to Alison Tuition Agency.

 

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